Privacy Policy
Updated 15 January 2024
The business of www.bestloanlocator.com.au is marketing and involves the collection of Personal
Information from individuals who may be interested in finance and the referral of that information
to our clients, who are businesses that provide finance services.
We use advertising, for example on social media sites, to attract individuals that may be suited for
services that our clients provide. This Privacy Policy sets out how we collect your personal data, what we do with it, who we give it to,
how we keep it safe and how long we store it for. Although we refer personal data, we believe that
transparency is important, and we strive to do our best to protect your personal information in
accordance with this Privacy Policy.
DEFINITIONS
When we talk about 'us', we mean www.bestloanlocator.com.au and the entity detailed in the Schedule.
We are the operators of this website. When we talk about 'you', we mean the person using this
website or the services of this website or who are participating in any surveys, questionnaires we may provide.
When we talk about ‘client’ we mean the business or businesses that we refer the information we collect.
'Personal data' or 'personal information' is information that directly identifies you, such as
your name and email address, or data that could be used, on its own or in combination with other data, to
identify you.
It is very important to us to protect your personal data and to use it strictly in adherence
with applicable privacy and data protection laws.
STAYING ANONYMOUS
You can browse our website anonymously, although cookies may be collected. You will not be able to
access our finder or quotation forms anonymously.
COLLECTION OF DATA
We collect personal data about you when you give it to us or explicitly consent for it to be given
to us. This generally occurs when you complete an online form, survey, quiz or questionnaire in
which
case you have chosen to consent to the collection and subsequent referral of your personal data.
We collect and process the minimum amount of information so that our client is able to contact you about their services and deliver effectively
to
you the service you have expressed interest in, or to fulfil a service contract, or to meet a legal
obligation. How much data we collect depends on the type of service you have expressed an interest
in.
This information can include:
- your full name
- your email address
- your phone number
- your postal address
- your gender and age
- your employment status
- if you are a
homeowner and, if so, your property value and how much you owe
- if you are wishing to borrow,
the
amount wish to borrow and for what time period
- And financial lenders you may have had in the
past
- other debts you have such as tax debts or personal debts
We will not seek sensitive personal data from you, such as health details or information
revealing
your religious beliefs or ethnic origin. Other than listed above, we do not collect financial
information relating to you such as bank card details.
COOKIES
We may also use 'cookies' on our website to provide a way for the website to recognise you and
keep
a track of your preferences, and to enable you to contact us directly from the website. Cookies may
also
be used to optimise website speed for your convenience, to allow you to customize our web pages and
so
that you do not have to keep filling in your details repeatedly. We may collect information about
your
IP address and how you used our site.
That data collected by cookies does not usually identify you but may be combined with other
information to identify you. If we identify you using information from cookies, we may use that
information to track how you use our website and send you information more specific to your needs,
or to invite you to purchase one of our services. You can read more about how we use cookies
on our Cookies page: www.bestloanlocator.com.au/cookies-policy
USE OF DATA
We sell your personal data to our clients who may use your personal data to contact you
about products or services they deliver or sell. It allows us to align the products and services
of our Clients as closely as possible to your needs and situation. Our clients may then contact
you to offer or market their services to you.
We process data by selling it and transferring it to our clients to enable our clients to
deliver to you, products, services and information that you have expressed interest in, or that
are compatible with the reason you provided your personal data. We may do this because you gave
your consent. Once we have delivered your personal data to our client, that client becomes the
controller of your personal data and they will treat your personal data in accordance with their
privacy policy. Once your personal data has been delivered to our client we are no longer
responsible for your personal data. Our clients have their own privacy policies in relation to
the data they hold or process. You can ask them about their privacy policy when they contact
you.
We may also process your usage data (your IP address, geographical location, manner in which
you used our site etc) for our legitimate business purpose of monitoring and improving our
website. We will also disclose your personal data where legally compelled to do so.
STORAGE AND DISCLOSURE OF DATA
The personal data you provide to us is stored to ensure data protection, integrity and
confidentiality. While we do our best to ensure the security of your data, no storage is 100%
secure and we cannot guarantee the safety of your data. From
go.bestloanlocator.com.au, your data is then transferred to our Client. Such a transfer may
include transfer of information across borders depending on where the Client is. This means your
data may be transferred to, and stored, computers outside of your state or country and the data
protection laws may be different from those where you live. By agreeing to this policy, you
agree to such a transfer. Data
is deleted from our storage every 30 days. This means, if we have collected your personal data,
we will delete it within 31 days.
COLLECTION OF DATA OF MINORS
We do not intend to collect the personal data of persons under the age of 18. If you are the
guardian of a minor and suspect they may have provided us with their personal information,
please contact us and request to have the minor’s personal information destroyed (use the
contact information in the schedule below).
DATA RIGHTS
At your request, we will tell you what personal data about you is being processed, on what
basis, and by whom. If you decide your data should not be processed for one or more purposes,
you may withdraw your consent from using your data in that way. Please note that we will action
your request as soon as practically possible however such a request will not take effect
immediately and you may still be contacted by our client in the meantime.
You may amend inaccurate, incomplete or outdated personal data at any time by applying
directly to us using the contact information in the schedule below.
You may also request that all personal data we have collected about you be deleted from our
records and erased from information stored by any third-party organisations processing data on
our behalf. We have implemented an ongoing destruction process so that any collected data is
securely destroyed within 31 days of collection.
If data we have collected about you is processed using automated means, you have the right
to receive that data in a structured, machine-readable format and to transmit it to another data
controller without hindrance.
COMPLAINTS
Please note, we are only a referral service. We don’t provide finance, funds or lend money.
If you haven’t been referred to our clients for any reason after using our service, please contact other providers by doing your own Google search e.g. “car finance Australia”.
If you have a concern or complaint about how we have handled your personal information, let us know and we’ll try to fix it.
For any other matter, you can make a complaint by contacting us as per our Contact Details below.
Please provide full details on your complaint including your contact information so we can respond to you.
Once your complaint has been received, we’ll look into the issue and try to resolve it as soon as possible. If we can’t, we’ll write to you to let you know how we’ll manage the complaint.
If you’re not satisfied with how we manage your complaint or our decision after you’ve been through our internal complaints process,
the Australian Financial Complaints Authority (AFCA) offers a free independent dispute resolution service for consumer and small business customers of financial service providers.
Australian Financial Complaints Authority (AFCA)
Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Postal Address: Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC, 3001
If your complaint is about how we handle your personal information, you can also contact the Office of Australian Information Commissioner (OAIC).
CONTACT US
Please let us know if you have any requests, feedback or concerns regarding the way we manage your personal data. Use the contact details listed in the below schedule. We will respond to you within 30 days and take action, within reason, as quickly as possible.
CHANGES TO THIS POLICY
It is important to us that our privacy notice is regularly reviewed, and we will do so to keep it relevant and up to date with changing laws. We will notify you of any changes by posting the new policy on this page.
SCHEDULE
Where used in the privacy policy, we and us means BestLoanLocator.com.au, Taur Pty Ltd (ACN 165 411 996 / ABN 14 165 411 996).
Our clients are made up of categories of business types. When we talk about our clients in
this privacy policy we mean Our clients who provide financial, lending and/or broking services.
CONTACT DETAILS
Our administration business office is located at 56 Creaney Drive, Kingsley WA 6026.
If you have questions about your information we hold or how we use it, please contact us via
postal mail at:
PO Box 632, Balcatta WA 6914
Or, email us: feedback a-t bestloanlocator dot com dot au (remove spaces, change to @, and replace dot with .)
Or, call us on: 0480 022 381
Please note, we are only a referral service. We don’t provide finance, funds or lend money.